Job: Broadband Technician

Jobing Description

Broadband Technician(Job Number: 1103343)Description Sun - 1st Shift, Mon-Thurs - 2nd Shift ORSat - 1st Shift, Tues - Fri - 2nd Shift All levels of industry experience welcome pay will commensurate with experience Keeping our consistency, keeping our focus. At Charter, it s all about the customer s experience. Charter employees are cooperative, helpful, trustworthy and resourceful. We are Good Neighbors to our employees, our customers and our communities. We value everyone. We invite you to our neighborhood to search for a career that brings Neighbor to a whole new level. JOB SUMMARYUnder general supervision, perform basic installations, disconnects and service changes for residential customers. Perform basic troubleshooting and repair for services from tap to customer premises equipment (CPE). ESSENTIAL FUNCTIONS OF THE POSITIONActively and consistently support all efforts to simplify and enhance the customer experience Perform basic installations, disconnects, reconnects, service changes, relocates and other tasks as definedTroubleshoot and repair residential customer services from the tap to the connection of the CPE for single, multi-family and/or multi-dwellings including, but not limited to, all necessary wiring both interior and exterior associated equipment in the forward and return signal path of the customer premise network (CPN) Perform all work as necessary to conform to quality and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Total Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook)Integrate various company services available with customer's equipment Assure and record proper levels and signal quality within required specifications on active outlets; Monitor and record system, drop, and in house signal leakage Clean the premises of all debris and materials after the installation is complete Promote and sell company products and services and educate customer on proper use of services and equipment, including channel lineups, how to add additional services and access help onlineMaintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders, surveys, referrals, etc. Operate communications device in accordance with company policies Collect payments and secure appropriate customer signaturesOperate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policiesUtilize and become proficient with tools and information that will enhance business results Adhere to industry specific, local, state and federal regulations, as applicable Know, understand and follow company policy Perform other duties as requested by supervisor PREFERRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerAbility to use personal computer and software applicationsAbility to use the following hand tools: electric drills, hammers, wrenches, screwdrivers Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool beltsAbility to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment Ability to accurately measure distances, using tapes or other measuring devicesAbility to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)Ability to climb poles using gaffs, hooks and climbing belt as neededAbility to differentiate between different sizes and colors of wiresAbility to make cable connections in tight spaces by bending, reaching, twistingAbility to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)Ability to perform job from high places (i.e. poles and roofs)Ability to work while standing 50 - 70% of the timeAbility to work with small components and wires to make cable connectionsAbility to use handheld communication devices and applications EducationHigh School Diploma or equivalent work experienceCertifications and/or LicensesValid driver's license with satisfactory driving record within Company required standards Industry and vendor specific certifications and training (NCTI, SCTE) WORKING CONDITIONSWork indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutionsWork outdoors in all kinds of weather and at all times of the day or nightWork performed near power lines and electricityWork performed at various heights above ground on telephone/power polesWork and travel in inclement weather