Job: Quality Assurance Inspector I

Jobing Description

Job Description - Quality Assurance Inspector I (1103003)

Job Description

Quality Assurance Inspector I(

Job Number:
1103003)

Description

Monday - Friday, 8:00 a.m. - 4:30 p.m.

JOB SUMMARY
Under moderate supervision, verify that the customer premise wiring and services meet all company installation and service specifications.

ESSENTIAL FUNCTIONS OF THE POSITION
Actively and consistently support all efforts to simplify and enhance the customer experience

Inspect customer premise network workmanship of in-house workforce to ensure compliance with quality and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA and FCC and following procedures as outlined in the Customer Premise Network Installation (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook)

Inspect customer premise network workmanship of contractor workforce to ensure compliance with contract requirements

Enter inspection findings in established company database in accordance with policy and procedures

Assist supervisor in following up on unacceptable workmanship to ensure work is completed to
satisfactory levels

Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders, surveys, referrals, etc.

Operate communications device in accordance with company policies.

Report safety violations to supervisor

Adhere to industry specific, local, state and federal regulations, as applicable

Know, understand and follow company policy

Perform other duties as requested by supervisor

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Knowledge of company products and services

Ability to use personal computer and software applications

Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers in the installation of cable to the residence and TV set converters
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)

Ability to perform job from high places (i.e. poles and roofs)
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Ability to use handheld communication devices and applications

Education (level and type)
High School Diploma or equivalent work experience

Related Work Experience

6 months+ Broadband Technician II or equivalent work experience

Moderate understanding of IP networks

Certifications and/or Licenses
Valid driver s license with satisfactory driving record within Company required standards
BBT III Certification required

Industry and vendor specific certifications and training (NCTI, SCTE)

WORKING CONDITIONS
Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work performed at various heights above ground on telephone/power poles

Work and travel in inclement weather

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